BMW Service & Maintenance Department

Experience Service at Its Finest

Quality, efficiency, and innovation: the three cornerstones of the expertise delivered by BMW Service – today and tomorrow. Even before a new BMW model goes into production, our engineers develop innovative service features and concepts. We are committed to providing you with first-class service for your BMW and an uncompromised driving experience.

Take a Moment to Relax

We will care for your vehicle like it was our own. We understand how much you depend on your car and we understand the value of your time, we’ll get you back on the road as quickly as possible. Are you more of the do-it-yourself type of person? Awesome! If that’s you then we encourage you to reach out to our Parts Department so we can advise and recommend which genuine BMW parts and accessories you’ll need to get the job done.

If your vehicle is need of immediate service after business hours, please have the vehicle dropped off and keys left in our overnight Key Drop Box located next to the entrance of our MINI showroom.

On-Board Diagnosis: High-tech service: the vehicle’s built-in on-board-diagnosis identifies and makes an advance note of potential faults in the vehicle’s electrical and electronic systems. Based on this diagnosis, the computer-aided system performs swift, precise troubleshooting. There is also interactive, direct two-way communication between the BMW Retailer and the specialists at BMW’s headquarters to ensure consistently high service standards.

Key Reader: Innovative, quick and reliable: on BMW models built since 2000, important vehicle data such as the vehicle identification number, mileage, or a need for servicing has been stored in the key. Your preferred BMW Retailer can call up this information using an electronic device - the KeyReader – when the car is taken in for servicing. This KeyReader avoids miscommunication of information, and you have more time to discuss any specific matters with your BMW Service Advisor.

Condition Based: In 1982, BMW became the first car manufacturer to dismiss rigid maintenance intervals and adopt a servicing approach based on actual requirements. Depending on the model, the condition of wearing parts and operating fluids is now determined using sensors and algorithms or based on parameters such as mileage or driving habits. When you switch on the engine, a display shows the vehicle status and when the next service is due – with the added advantage that you are only prompted to have the car serviced when it is genuinely needed.

The BMW Durham Benefits:

• Local executive shuttle service
• Loaner vehicles
• Complimentary car washes
• Customer Nespresso Café
• BMW Lifestyle Boutique
• Online appointment requests
• Rental car company on-premises
• Quick video
• Savings Card Program
• Express Service
• Complimentary computerized alignment inspections

No-Charge Scheduled Maintenance

Every new BMW comes with No-Charge Scheduled Maintenance* and covers many of your vehicle’s essential servicing needs at no additional charge. Maintenance may be carried out at any authorized BMW Retailer or BMW Service Centre in Canada, where BMW Certified Technicians will service your vehicle using only Original BMW Parts.

Maintenance includes:

• Oil and filter change
• Vehicle service check
• Service or replacement of air, fuel, microfilters, spark plugs, and brake fluid

BMWs purchased from an authorized BMW Retailer in Canada are covered by No-Charge Scheduled Maintenance for a period of four years or 80,000 kilometres**, whichever occurs first. Log in to My BMW to check the status of your vehicle’s No-Charge Scheduled Maintenance service.

*The maintenance schedule intervals are based on normal driving conditions and operation. Additional maintenance not identified by the vehicle’s on-board maintenance system, or wear and tear items such as brakes, clutches, and wiper blades will not be covered.
**Coverage begins on the date of sale, or the date the vehicle is placed in service as a demonstrator or company vehicle, whichever comes first.