The BMW Service Card provides you with the following emergency services without cost.

Emergency Service Calls:

• Battery boost
• Fitting of the spare tire (not including the repair)
• Free delivery to a vehicle out of gas (cost of gas not included)
• Lock and key service

Mechanical Breakdown Towing:
In case of a mechanical breakdown, flatbed transportation of your vehicle will be arranged to the nearest BMW Retailer, or to the retailer of your choice within 80km of the breakdown.

Winching:
Should your BMW require removal from snow or a ditch and, once removed can proceed under its own power, winching service will be provided.

24 hours a day, 365 days a year, BMW Service Card benefits are accessible through a single toll-free number valid throughout Canada and the continental U.S.A.: 1-800-267-8BMW (8269).

The toll-free number is answered by a BMW Roadside Assistance Representative who will promptly arrange for the appropriate service to be assigned to your needs. Please be prepared to provide the operator with your location and the Vehicle Identification Number (VIN) imprinted on the front of your BMW Service Card.

Should your BMW experience a mechanical breakdown making it unfit to proceed under its own power, we will reimburse you for the following emergency expenses, provided that your BMW was towed by benefit of BMW Roadside Assistance and/or the BMW Service Card.

If you are less than 80km from your home, we will reimburse you up to $100 for commercial transportation to take you to your destination. If you are more than 80km from your home, we will reimburse you up to a total of $800 for any of the combined following expenses:

Emergency Transportation:
Commercial transportation to take you and your passengers to your destination.

Vehicle Rental:
Vehicle rental provided through a BMW Retailer or a recognized rental agency while your BMW is being repaired. This includes basic daily rental rate, mileage charges, collision damage waiver and tax.

Accommodation:
Overnight accommodations and meals at an inn or a hotel, if you stay at the repair site while your BMW is being repaired.

Return to Repair Site:
Commercial transportation back to your repaired BMW.

Should your BMW be disabled in a traffic accident, BMW will reimburse you up to $500 for any of the combined following expenses when not covered by your personal vehicle insurance, provided that your BMW was towed by benefit of BMW Roadside Assistance and/or the BMW Service Card.

Towing:
Towing your vehicle from the location of the accident to the nearest BMW Retailer or approved service establishment. Reimbursement will be based on rates applicable for that area.

Vehicle Rental:
Vehicle rental provided through a BMW Retailer or a recognized rental agency while your BMW is being repaired after a traffic accident, or has been stolen or destroyed by fire. This includes basic daily rental rates, mileage, collision damage waiver and tax.

Emergency Transportation:
Commercial transportation from the accident site to your destination for yourself and your passengers.

Accommodation:
Overnight accommodations and meals at an inn or hotel, if you stay at the repair site while your BMW is being repaired following an accident.

To assist you in very special situations, the BMW Service Card also provides the following services:

Emergency Message Service:
Should an emergency arise, the BMW Service Card Program will get a message to family, friends or business associates, 24 hours a day, seven days a week.

Emergency Cash:
Should your cash and/or credit cards be lost or stolen, the BMW Service Card Program will wire you up to $500 as soon as possible. Funds can usually be wired within 24 hours. Note: The interest-free amount must be repaid within 30 days.

Travel Planning Services:
BMW’s personalized travel planning services will provide you with current maps and details of the roads and areas on your itinerary. Simply call the BMW Service Card toll-free number to request information. Please make all travel planning requests at least three weeks prior to your departure to ensure that you receive your personalized package in time.

Your package will include:

• A computerized guide detailing the route
• Full colour road, city and vacation area maps
• Mileage calculation
• Destination package (outlining major attractions and historic sites)
• Accommodation information both along your route and at your destination
• Points of interest
• Travel tips
• A trip log
• Complete list of BMW Retailers en route

The above benefits apply for you, your spouse, all family members and any other person authorized to operate your BMW at no extra cost.

Should you require reimbursement for any of the benefits covered by the BMW Service Card, simply follow these steps:

1. Contact the BMW Service Card toll-free phone number within thirty (30) days of the date of the mechanical breakdown or accident. You will be provided with a reimbursement file number.
2. Be prepared to indicate the cause and location of the breakdown or accident. Towing claims must be accompanied by the original detailed repair bills.
3. Enclose the original invoice(s) that indicate the costs incurred for lodging, meals or commercial transportation. If service relates to a traffic accident, be prepared to enclose a copy of the police report and a letter from your insurance company stating that you are not being covered for the expenses you are submitting for reimbursement.
   Note: This service applies to expenses incurred by you within seventy-two (72) hours from the time of your BMW breakdown or accident.
4. Upon receipt and confirmation of the information, BMW Canada will send you a reimbursement cheque for the covered amount.

1. All service operators providing services are independent contractors and are not employees of BMW Service Card. Therefore, BMW Service Card cannot and does not assume any liability or responsibility for any loss or damage to your BMW or your personal property resulting from the rendering of such service.
2. Any loss or damage is the sole responsibility of the servicing facility and should be reported to the proprietor of the facility and your own insurance company within twenty-four (24) hours and prior to any repair being carried out.
3. Only original receipts and/or charge card copies submitted by you will be accepted for consideration and reimbursement. Originals will be returned upon request.
4. Any fraudulent alterations on bills for service will render them invalid for claims reimbursement.
5. BMW Service Card reserves the right to decline any claims presented for payment later than thirty (30) days from the date the service was performed and/or to discontinue providing services if, in the opinion of BMW Service Card, there is abuse of the services. Example: repeat service calls for vehicles in need of maintenance or repair.
6. Benefits will not be provided where there is any indication at the time of traffic accident or incident of your consumption of alcoholic beverages or narcotics or where you are not in possession of a valid driver’s license to operate a vehicle or when your driver’s license is under suspension.
7. Benefits will not be provided in the event that charges are attributed to a traffic accident or traffic violation that occurred while you were committing or attempting to commit a criminal offence.
8. Service to unattended vehicles will not be provided.

BMW Service Card coverage does not constitute a warranty, but a service provided to you as part of the BMW commitment to minimize unforeseen vehicle operation inconvenience.